FAQ - Frequently Asked Questions
How to buy?
See the guide in the Info section.
BUY MULTI-ISLAND DIVING PASS: The Dives on a Pass are shareable by several persons, and for direct purchase. In this case, there is no date or time slots and rates are predefined. All you have to do is fill in the requested information and validate the payment. The confirmation is then immediate. Note: you can also request a PASS with reservation, and in this case our team takes care of booking and confirming your dive dates in our partner centers.
How many people, dives & days can be booked?
You can book 1 as many people and dives or activities from the diving centers as you want. You can even choose which people will participate in which activities independently. And you can book as many time slots and days as you want. And all this in 1 reservation!
Example a couple with a teenager, all 3 divers, and a non-diving friend: you can reserve a diving time slot for the gentleman, another for the lady and another one for the couple, and even another one for everyone the 3 with the teenager! And, ... why not add a snorkeling tour to 4 with the non-diving friend? And all in 1 booking!
Example a couple with a teenager, all 3 divers, and a non-diving friend: you can reserve a diving time slot for the gentleman, another for the lady and another one for the couple, and even another one for everyone the 3 with the teenager! And, ... why not add a snorkeling tour to 4 with the non-diving friend? And all in 1 booking!
The accepted payment methods?
Payments can be made by credit cards via secure payment systems such as SIX Payments and Datatrans.
Under certain conditions and only upon request, payments can be made by bank transfers. In this case the reservations are not fully automated and a surcharge applies for manual processing.
Under certain conditions and only upon request, payments can be made by bank transfers. In this case the reservations are not fully automated and a surcharge applies for manual processing.
The conditions of purchase and cancellation?
All conditions are specified in the general conditions of sale. If specific conditions apply to a product or service, they are stipulated at the time of payment.
See an important extract:
In case of partial or total cancellation during customer stays, no credit or refund is issued by eDivingPass, except on presentation of a medical certificate issued by a doctor in exercise at the latest within 3 days of cancellation .
You can read all the terms and conditions of sale by clicking on the link below.
See an important extract:
In case of partial or total cancellation during customer stays, no credit or refund is issued by eDivingPass, except on presentation of a medical certificate issued by a doctor in exercise at the latest within 3 days of cancellation .
You can read all the terms and conditions of sale by clicking on the link below.
Order confirmation and final confirmation?
The remoteness of the islands and the mediocrity of the Internet connections in French Polynesia do not allow, realistically and reliably, to synchronize in real time the availability calendars of all diving centers.
Thus a delay of 24-48 hours is necessary to ensure that your booking is possible and that the diving centers or the providers have availabilities and can take into account your request.
Once you have completed your order and entered your billing information and validated the payment, your credit card is still not charged. You are informed by email that your request is taken into account and that a request for reservation has been sent to the concerned diving centers or providers.
If all diving centers and all providers confirm availability then your booking is definitely confirmed and your card is charged. You will receive your final confirmation and your vouchers.
Otherwise, if some diving centers or providers do not have the required availability, then your order is confirmed excluding the centers and providers without availability, and you are informed by email.
Thus a delay of 24-48 hours is necessary to ensure that your booking is possible and that the diving centers or the providers have availabilities and can take into account your request.
Once you have completed your order and entered your billing information and validated the payment, your credit card is still not charged. You are informed by email that your request is taken into account and that a request for reservation has been sent to the concerned diving centers or providers.
If all diving centers and all providers confirm availability then your booking is definitely confirmed and your card is charged. You will receive your final confirmation and your vouchers.
Otherwise, if some diving centers or providers do not have the required availability, then your order is confirmed excluding the centers and providers without availability, and you are informed by email.
The medical certificate and/or the medical questionnaire?
Divers are accustomed to the subject.
The law says that diving centers can take dive clients who have presented a medical certificate of non-contraindication to the practice of scuba diving done by a practicing general practitioner and dating back less than 3 months (to time of the dive).
So if you want to be totally quite, get this sesame and keep this medical certificate with you during your trip! Especially since most of the remote islands of French Polynesia have the most beautiful diving sites in the world but do not have a doctor!
Unfortunately, this medical certificate is not always with you, and it can be very annoying to be refused to dive - when you have already paid for everything - just because of this missing document. In this case the diving centers appreciate that you present at least a medical questionnaire completed and signed on honor.
You can download this questionnaire by clicking on the link below.
The law says that diving centers can take dive clients who have presented a medical certificate of non-contraindication to the practice of scuba diving done by a practicing general practitioner and dating back less than 3 months (to time of the dive).
So if you want to be totally quite, get this sesame and keep this medical certificate with you during your trip! Especially since most of the remote islands of French Polynesia have the most beautiful diving sites in the world but do not have a doctor!
Unfortunately, this medical certificate is not always with you, and it can be very annoying to be refused to dive - when you have already paid for everything - just because of this missing document. In this case the diving centers appreciate that you present at least a medical questionnaire completed and signed on honor.
You can download this questionnaire by clicking on the link below.
How to book a diving center not listed?
Just let us know by using the eDivingPass contact form, by clicking on the link below.
Can Travel Agencies buy for their customers?
Yes, travel agencies can buy multi-islands diving pass and can book for their customers but they must ask us for written permission in advance and sign a contract with eDivingPass. Once signed an access to the PRO Area of the site will be provided.
Please make your request using the eDivingPass contact form, by clicking on the link below.
Please make your request using the eDivingPass contact form, by clicking on the link below.