FAQ - Frequently Asked Questions
How to buy?
See the user guide.
To buy a Diving Pass, you choose the number of dives you want in total, and fill in the requested information and validate the payment. The confirmation is then immediate. Note that you can also choose the reservation option, and in this case our team will take care of booking and confirming your diving dates in our partner centers.
To buy a Diving Pass, you choose the number of dives you want in total, and fill in the requested information and validate the payment. The confirmation is then immediate. Note that you can also choose the reservation option, and in this case our team will take care of booking and confirming your diving dates in our partner centers.
Who can dive with a Diving Pass?
Anyone with a diving certification can dive with a Diving Pass. You cannot do a first dive with a Diving Pass. And if you have not dived for more than 1 year then you must do a refresh dive as the first dive of your Pass.
Is a refresh dive mandatory if I haven't dived for 1 year?
The Diving Pass is reserved for divers who have been diving for less than 1 year (and some clubs less than 6 months). If you are in this case then yes the refresh dive is mandatory. You will be able to use the first dive of your Pass but with a supplement.
How many people, dives & days can be booked?
Passes are shareable between multiple people. There is no time slot or date for purchase. So you can book as many people and dives at the dive centers as you want.
Is the diving equipment included?
Yes all diving equipment is included, except in some diving centers the diving computer might be for rent, and the lamp for night dives might also be for rent.
The accepted payment methods?
Payments can be made by credit cards via secure payment systems such as SIX Payments and Datatrans.
Under certain conditions and only upon request, payments can be made by bank transfers. In this case the reservations are not fully automated and a surcharge applies for manual processing (+6%).
Under certain conditions and only upon request, payments can be made by bank transfers. In this case the reservations are not fully automated and a surcharge applies for manual processing (+6%).
The conditions of purchase and cancellation?
All conditions are specified in the general conditions of sale and the prices page. If specific conditions apply to a product or service, they are stipulated at the time of payment. We invite you to read the pricing page carefully, and if you want even more details you can read all the general conditions of sale by clicking on the link below.
Order confirmation and final confirmation?
The remoteness of the islands and the mediocrity of the Internet connections in French Polynesia do not allow, realistically and reliably, to synchronize in real time the availability calendars of all diving centers.
Thus a delay of 24-48 hours (excluding week-end) is necessary to ensure that your booking is possible and that the diving centers or the providers have availabilities and can take into account your request.
Once you have completed your order, entered your billing information and validated the payment, your credit card will be charged. For reservations, once you have paid for your reservation request, you will receive a Pass number. You will then enter the reservation request form with your Pass number. You will be informed by email that your request has been taken into account and that a reservation request has been sent to the dive centers or providers concerned.
If all dive centers and providers confirm availability, you receive a secure payment link, and once paid your booking is definitively confirmed. You will receive your final confirmation of the activation of your Pass by email.
Otherwise, if dive centers or providers do not have the required availability, your order is then confirmed excluding the unavailable centers and providers and you are informed by email.
Thus a delay of 24-48 hours (excluding week-end) is necessary to ensure that your booking is possible and that the diving centers or the providers have availabilities and can take into account your request.
Once you have completed your order, entered your billing information and validated the payment, your credit card will be charged. For reservations, once you have paid for your reservation request, you will receive a Pass number. You will then enter the reservation request form with your Pass number. You will be informed by email that your request has been taken into account and that a reservation request has been sent to the dive centers or providers concerned.
If all dive centers and providers confirm availability, you receive a secure payment link, and once paid your booking is definitively confirmed. You will receive your final confirmation of the activation of your Pass by email.
Otherwise, if dive centers or providers do not have the required availability, your order is then confirmed excluding the unavailable centers and providers and you are informed by email.
The medical certificate and/or the medical questionnaire?
Divers are accustomed to the subject.
The law says that diving centers can take dive clients who have presented a medical certificate of non-contraindication to the practice of scuba diving done by a practicing general practitioner and dating back less than 3 months (to time of the dive).
So if you want to be totally quite, get this sesame and keep this medical certificate with you during your trip! Especially since most of the remote islands of French Polynesia have the most beautiful diving sites in the world but do not have a doctor!
Unfortunately, this medical certificate is not always with you, and it can be very annoying to be refused to dive - when you have already paid for everything - just because of this missing document. In this case the diving centers appreciate that you present at least a medical questionnaire completed and signed on honor.
You can download this questionnaire by clicking on the link below.
The law says that diving centers can take dive clients who have presented a medical certificate of non-contraindication to the practice of scuba diving done by a practicing general practitioner and dating back less than 3 months (to time of the dive).
So if you want to be totally quite, get this sesame and keep this medical certificate with you during your trip! Especially since most of the remote islands of French Polynesia have the most beautiful diving sites in the world but do not have a doctor!
Unfortunately, this medical certificate is not always with you, and it can be very annoying to be refused to dive - when you have already paid for everything - just because of this missing document. In this case the diving centers appreciate that you present at least a medical questionnaire completed and signed on honor.
You can download this questionnaire by clicking on the link below.
How to book a diving center not listed?
Just let us know by contacting eDivingPass directly.
Can Travel Agencies buy for their customers?
Yes, travel agencies can buy multi-islands diving pass and can book for their customers but they must ask us for written permission in advance and sign a contract with eDivingPass. Once signed an access to the PRO Area of the site will be provided.
Please make your request by contacting us dirctely.
Please make your request by contacting us dirctely.
Additionnal fees to the Pass?
The benefits of eDivingPass
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Valid for 1 year. Pass dives are valid for 1 year from the date of purchase. On request, the Pass can be extended for one year. An additionnal fee applies. -
Expandable. On request, you have the possibility to add additional dives to your existing Pass, at the 6-dives Pass unit price. -
Shareable with several people. Pass dives are valid for 1 or 2 people, or members of the same family, or 1 group from 10 people. You distribute the total number of dives of a Pass between people as you wish.
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Refundable under conditions. Unused dives of a Pass can be refunded on request on the expiry date of the Pass. Some cancellation fees apply. See Prices page. -
Air and Day Dives. Nitrox, Sunset or Night Dives are extras to be paid. See Prices page. Your Pass includes only all the necessary equipment for scuba diving during the day.
